unfortunately we can't provide return and refund at this moment.

3-Day Replacement Policy

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a replacement within 3 days of delivery. Email: dr.black.creative@gmail.com

 

Eligibility for Replacement

To qualify for a replacement:

• The replacement request must be submitted within 3 days of receiving the order.

• The product must be unused and in its original condition.

• The product must include its original packaging, tags, accessories, and other included items.

• You must provide clear photos or videos showing the issue with the product.

• Replacement is available only for products that are damaged, defective, or incorrectly delivered.

Non-Eligible Cases

Replacement requests will not be accepted for:

• Change of mind or personal preference.

• Products damaged due to misuse, negligence, or improper handling.

• Products that have been used, washed, altered, or modified.

• Requests submitted after 3 days of delivery.

• Normal wear and tear.

Replacement Process

Once your request is received, our team will review the provided information. If approved, we will arrange a replacement for the eligible product.

If the same product is unavailable, we may offer an alternative product or another suitable resolution.

Important

Customers are advised to record an unboxing video when opening their order. This may be required to verify damage or missing/incorrect items.

The final decision regarding replacement eligibility will be made after reviewing the product and supporting evidence.